Book a waterproofing job
Here is exactly what happens from your first message to the day your compliance certificate lands in your inbox — plus current lead times so you can plan around the tiler.
How booking works
- 1
Send your details
Use the contact page, call the office or email through plans and photos. Tell us the suburb, the room, the substrate if you know it, and when the tiler is booked.
- 2
Assessment or desktop quote
Straightforward residential jobs can be quoted from photos and dimensions the same day. Anything with existing damage, unusual falls or commercial scope gets a site visit within 48 hours.
- 3
Fixed quote and date held
You get a written quote listing the membrane system, standard applied and inclusions. Accept it and we hold your install date immediately.
- 4
Day before confirmation
We text a two-hour arrival window the afternoon before, along with what needs to be clear on site — power, water access and a swept substrate.
- 5
Application day
Most residential wet areas are prepped and coated in a single day. We leave the area taped off with cure times clearly marked for the tiler.
- 6
Certificate and warranty
Your compliance certificate, photo record and 7 year workmanship warranty are emailed within one business day of completion.
Current lead times
Updated weekly. Gold Coast and Sunshine Coast bookings run on set days, so ask us about the next run when you enquire.
| Job type | Typical wait | On site |
|---|---|---|
| Residential bathroom or laundry | 3–7 business days | Single visit, tileable the next morning |
| Full renovation (multiple wet areas) | 5–10 business days | Usually one to two days on site |
| Leak investigation | 48 hours | Report issued within 24 hours of inspection |
| Emergency active leak | Same or next day | Priority slots held daily for Brisbane & Gold Coast |
| Commercial / multi-unit | By programme | Staged to your construction schedule |
What we need before we start
A clean, dry substrate
Floors swept and free of debris, render dust and adhesive lumps. Sheeting fixed off and screeds cured. We can prepare the area for an additional charge if trades have left it rough.
Plumbing roughed in
Waste outlets, puddle flanges and tap penetrations installed and set before we arrive. Membrane cannot be detailed around fittings that are not yet in place.
Power, light and access
A working 240v outlet, adequate lighting and parking within a reasonable distance of the entry. For units, please arrange lift or loading dock bookings.
No trades in the room
The wet area needs to stay clear during application and while coats cure. We tape off and sign the area, and we will tell you exactly when it can be walked on.
Ventilation
An openable window, exhaust fan or a door we can prop. Humidity and airflow directly affect cure times, particularly in Brisbane summer.
Tiling scheduled after cure
Most systems need 12–24 hours after the final coat. Book your tiler with a full day's buffer and we will confirm the exact figure for your membrane.
Have a tiler booked and need a membrane down first?
Tell us the date and we will work backwards from it. Priority slots are held each week for jobs on a tight programme.